Beta test feedback: Lack of understanding of pain points
I Thought Wrong
I showed the app I created to only a few family members and realized it myself while using it. The premise itself was wrong from the start. I thought it was a necessary service that could alleviate the pain many people have, but I overlooked a fact.
The truly suffering person needs time to process that memory.
Ways to Comfort?
Everyone may have different ways of coping with sadness. However, when it’s really difficult, it’s natural for someone to want to distance themselves from that memory for a while. Sometimes, when emotions are less intense, one can indulge in memories and look at photos or videos, but there is a lot of pressure even in approaching them, and I didn’t take into account how hard that process is.
So What’s Next?
For now, I will quickly admit that the premise I thought was wrong, and I will explore the redefinition of the problem and new solutions. For now, I need to pause the development of the project and go back to square one.